Job Description
Start Your Hospitality Career with Us Today!
Grand Horizon Hospitality is currently looking for a dedicated and welcoming Front Desk Agent to join our growing team in the heart of San Francisco. We are committed to fostering a supportive environment where entry-level candidates can thrive and build a successful career in the hospitality industry.
We value attitude over experience. If you are a reliable individual with a passion for customer service and a smile that lights up a room, we want to train you. Join us in creating memorable experiences for our guests every day.
Responsibilities
- Greet all guests warmly and professionally upon arrival and departure, ensuring a welcoming atmosphere.
- Process guest check-ins and check-outs efficiently using our property management software.
- Answer incoming calls and emails promptly, routing inquiries to the appropriate departments.
- Handle guest requests, such as room service, wake-up calls, and local directions, with a solution-oriented mindset.
- Manage the front desk area, including mail services, package handling, and maintaining a tidy workspace.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms and common areas are pristine.
- Resolve any guest complaints or concerns to ensure 100% guest satisfaction.
Qualifications
- No Experience Required: We provide comprehensive on-the-job training for all new hires.
- Must be at least 18 years of age.
- High school diploma or equivalent preferred.
- Excellent interpersonal and verbal communication skills.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
- Basic computer literacy and typing skills are a plus.
- A positive attitude, patience, and a genuine desire to help others.