Job Description
Are you a people person looking for a rewarding career in the heart of Silicon Valley? San Jose Hospitality Group is seeking a dynamic Front Desk Agent to join our growing team. We pride ourselves on providing exceptional guest experiences and offer comprehensive training for candidates with no prior experience, ensuring you have the tools to succeed.
As a Front Desk Agent, you will be the welcoming face of our establishment. You will play a crucial role in creating a positive first impression for every guest who walks through our doors. If you are detail-oriented, friendly, and ready to start a stable career in hospitality, we want to meet you.
Responsibilities
- Guest Relations: Warmly welcome guests upon arrival, manage check-ins and check-outs with efficiency and a smile.
- Communication: Answer incoming phone calls, respond to emails, and direct inquiries to the appropriate department promptly.
- Operations: Maintain the front desk area in pristine condition, ensuring it is organized and welcoming at all times.
- Information Desk: Provide accurate local information, directions, and recommendations to visitors and guests.
- Administrative: Process payments, manage reservations, and update guest profiles in the property management system.
- Teamwork: Collaborate with housekeeping and maintenance staff to ensure guest rooms and common areas meet our high standards.
Qualifications
- Education: High school diploma or GED equivalent is preferred; equivalent work experience is considered.
- Experience: No prior experience required. We provide on-the-job training for the right candidate.
- Skills: Excellent verbal communication skills and a professional telephone manner.
- Attitude: A friendly, outgoing, and service-oriented personality is essential.
- Technical: Basic computer proficiency and the ability to learn new software quickly.
- Availability: Must be willing to work flexible shifts, including weekends, evenings, and holidays.