Job Description
Are you looking for a rewarding career in hospitality or customer service without prior experience? The Grand Oak Hotel is seeking a dedicated Front Desk Agent to join our dynamic team in Charlotte, NC.
We are currently hiring for various shift work positions, offering the flexibility you need to balance your lifestyle while building a professional future. Whether you are a student or looking for a fresh start, we provide comprehensive training to ensure your success in a fast-paced environment.
Why Choose Us?
- No Experience Needed: We provide on-the-job training.
- Flexible Scheduling: We accommodate various shift patterns.
- Competitive Pay: Earn while you learn with a supportive team.
- Growth Opportunities: Clear career paths in hospitality management.
Join us and be the face of The Grand Oak Hotel!
Responsibilities
- Greet and welcome guests warmly, ensuring a positive first impression and handling all inquiries with professionalism.
- Manage the check-in and check-out processes efficiently, including verifying identification and processing payments.
- Answer incoming phone calls and emails promptly, directing messages to the appropriate departments.
- Assist guests with local directions, restaurant recommendations, and any special requests to ensure a memorable stay.
- Monitor security systems and access control logs to maintain a safe environment for guests and staff.
- Perform front desk administrative tasks such as filing, data entry, and maintaining guest logs.
- Handle cash transactions and reconcile daily receipts accurately at the end of each shift.
Qualifications
- No prior experience required; we are looking for a strong work ethic and a willingness to learn.
- Excellent verbal communication and interpersonal skills to interact with guests of all backgrounds.
- Basic computer proficiency and the ability to quickly learn property management software.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Professional appearance and a friendly, outgoing demeanor.
- Ability to stand for long periods and lift moderate amounts of luggage (if applicable).