Job Description
Join our award-winning hospitality team at Grand Harbor Hotels as an Entry-Level Front Desk Agent! We're seeking energetic, guest-focused individuals to deliver exceptional service at our premier Tampa location. This role is perfect for career starters seeking hands-on experience in luxury hotel operations with flexible shift schedules including nights, weekends, and holidays. Enjoy comprehensive training, competitive benefits, and opportunities for advancement in a dynamic environment.
Responsibilities
- Check-in/out guests efficiently using hotel management systems
- Manage reservations and handle guest inquiries with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Resolve guest concerns promptly and escalate when necessary
- Maintain a clean and organized front desk area
- Assist with VIP guest experiences and special requests
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Proficient in basic computer applications
- Ability to work flexible shifts including nights/weekends
- Attention to detail and problem-solving abilities
- Valid Florida driver's license (if required for errands)
- Must pass background check and drug screening