Job Description
Welcome to a career where you are the first face guests see and the last voice they hear. At Apex Hospitality Group, we are looking for a Front Desk Agent to join our vibrant team in Charlotte, NC. Whether you are an experienced professional looking for a new challenge or a motivated individual seeking your first job in the hospitality industry, we provide the training and support you need to succeed.
As a Front Desk Agent, you will be the heartbeat of our operations. You will manage guest check-ins and check-outs, handle inquiries with a smile, and ensure every visitor feels valued. We pride ourselves on a diverse, inclusive culture where hard work is rewarded and your growth is our priority.
Why Apply?
- Competitive hourly wage ($18.00 - $22.00).
- Flexible shift schedules including evenings and weekends.
- No prior experience necessary – we provide comprehensive on-the-job training.
- Health, dental, and vision insurance.
- Employee discounts on hotel stays and amenities.
- Clear career progression opportunities.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Check guests in and out efficiently, verifying necessary information and payment methods.
- Answer incoming phone calls and emails promptly, providing information and resolving inquiries.
- Manage the front desk operations, including managing the lobby area and maintaining a clean, organized environment.
- Handle cash transactions and process credit card payments accurately using POS systems.
- Assist guests with directions, local recommendations, and special requests.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Qualifications
- High school diploma or GED equivalent (preferred but not strictly required).
- Excellent verbal communication and interpersonal skills.
- Professional appearance and a positive, friendly demeanor.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Basic computer literacy and comfort with using point-of-sale (POS) systems.
- Strong attention to detail and problem-solving abilities.
- Reliable transportation.