Job Description
Are you a people person looking for an exciting career in hospitality? The Apex Luxury Hotel & Suites is currently hiring Front Desk Agents in Austin, Texas. We are looking for friendly, outgoing individuals to join our dynamic team. Whether you are new to the industry or looking for a fresh start, we offer comprehensive on-the-job training to help you succeed.
As the face of our hotel, you will create memorable experiences for our guests. If you are reliable, detail-oriented, and passionate about providing exceptional service, we want to meet you!
Responsibilities
- Guest Relations: Provide a warm welcome and assist guests with check-in, check-out, and room reservations.
- Communication: Answer incoming calls, manage email inquiries, and respond to guest requests promptly.
- Operational Support: Process payments, handle mail and packages, and maintain accurate guest records in the property management system.
- Lobby Management: Monitor the lobby area to ensure a clean, organized, and welcoming environment for all visitors.
- Problem Solving: Address guest concerns or complaints with empathy and find effective solutions to ensure satisfaction.
Qualifications
- No Experience Required: We are eager to train motivated individuals who are ready to learn the hospitality industry.
- Professional Demeanor: Maintain a polished and friendly appearance at all times.
- Communication Skills: Excellent verbal and written communication abilities in English.
- Computer Literacy: Basic proficiency with computers and point-of-sale systems.
- Flexibility: Ability to work flexible shifts, including weekends and holidays.