Job Description
Are you a people person looking to kickstart your career in the hospitality industry? Apex Hospitality Solutions is currently urgently hiring Front Desk Agents in New Orleans, LA. We are seeking energetic individuals who are eager to learn, with no experience required! We provide comprehensive on-the-job training to help you succeed in this dynamic role. Join our award-winning team and become the face of luxury.
Responsibilities
- Greet and welcome guests warmly upon arrival to ensure a great first impression.
- Manage check-in and check-out processes efficiently using hotel management software.
- Answer phone calls and respond to emails promptly and professionally.
- Handle guest inquiries, requests, and complaints with a positive and problem-solving attitude.
- Assist with concierge services and provide local recommendations.
- Maintain a clean, organized, and welcoming front desk area.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Qualifications
- Excellent verbal communication and interpersonal skills.
- Professional appearance and demeanor at all times.
- Basic computer literacy (no coding required).
- Flexibility to work weekends, nights, and holidays.
- High school diploma or equivalent is preferred.
- A valid driver's license is a plus.