Job Description
Welcome to a career where you make a difference every day. The Grand Chicago Hotel is currently seeking a motivated and friendly Front Desk Agent to join our dedicated team. We pride ourselves on exceptional guest service and offer a supportive environment for professionals looking to grow in the hospitality industry.
Why Join Us?
- Weekly Pay: Get paid on time, every week, with direct deposit.
- No Experience Needed: We provide comprehensive on-the-job training.
- Modern Environment: Work in a beautifully renovated facility with state-of-the-art technology.
- Employee Discounts: Enjoy exclusive rates on dining and local attractions.
As the face of our hotel, you will ensure every guest feels valued from the moment they arrive. If you have a positive attitude and a desire to learn, we want to meet you!
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Check guests in and out efficiently using our Property Management System (PMS).
- Answer and direct incoming phone calls and emails in a professional manner.
- Manage front desk operations, including handling cash, credit transactions, and petty cash.
- Resolve guest inquiries and complaints promptly to ensure high satisfaction scores.
- Maintain a clean and organized lobby area, including reception desk and waiting areas.
- Assist with concierge requests and coordinate with housekeeping and maintenance teams.
Qualifications
- High school diploma or GED is required; a degree in Hospitality is a plus but not mandatory.
- Excellent verbal communication and interpersonal skills.
- Basic computer proficiency and ability to learn new software quickly.
- Professional appearance and grooming standards.
- Ability to work flexible hours, including weekends, evenings, and holidays.
- Strong problem-solving skills and a customer-first mindset.