Job Description
Join the Elite Team at Grand Horizon Hospitality!
We are currently seeking a professional and welcoming Front Desk Agent to join our high-performance team in Houston, TX. If you thrive in a fast-paced environment and have a passion for hospitality, we want to meet you. This is a fantastic opportunity for a full-time role featuring shift work with competitive benefits and growth potential.
As the first point of contact for our guests, you will play a pivotal role in creating memorable experiences. We offer a dynamic work environment where your skills will be valued and your career can flourish.
Responsibilities
- Greet and Welcome: Provide a warm, friendly, and professional welcome to all guests upon arrival and departure.
- Guest Relations: Handle inquiries, resolve complaints, and ensure 100% guest satisfaction during their stay.
- Operations Management: Perform check-ins and check-outs efficiently using our Property Management System (PMS).
- Communications: Manage the switchboard, answer emails, and coordinate with housekeeping and maintenance teams.
- Security & Safety: Monitor security cameras, secure lost and found items, and adhere to all safety protocols.
- Administrative Tasks: Process payments, manage reservations, and maintain accurate daily logs.
- Shift Flexibility: Adaptability to work varying shifts, including weekends, holidays, and overnight hours as required.
Qualifications
- Experience: Minimum of 1-2 years of experience in a front desk, reception, or hospitality role.
- Education: High school diploma or GED required; additional hospitality training is a plus.
- Communication: Excellent verbal and written communication skills in English.
- Professionalism: A polished, professional appearance and demeanor at all times.
- Technical Proficiency: Comfortable with computers, POS systems, and Microsoft Office Suite.
- Availability: Must be willing to work flexible shifts, including weekends and holidays.
- Problem Solving: Ability to think on your feet and resolve guest issues quickly and calmly.