Job Description
Join the Leader in Hospitality Excellence in Wichita, KS!
Are you looking for a rewarding career where your smile makes a difference? Summit Hospitality Group is seeking a dedicated Front Desk Agent to represent our premier property. We pride ourselves on exceptional guest service and a welcoming environment.
Why Apply?
- No prior experience required – We provide comprehensive training!
- Competitive hourly wage ($16 - $20/hr) plus performance bonuses.
- Employee discounts on dining and stays.
- Career advancement opportunities within the group.
We are looking for individuals who are outgoing, reliable, and ready to start immediately.
Responsibilities
- Greet and welcome guests with a warm, professional demeanor upon arrival.
- Manage check-in and check-out procedures efficiently using our Property Management System (PMS).
- Answer multi-line phone systems and respond to guest inquiries via email or chat.
- Handle complaints or issues with patience and empathy to ensure guest satisfaction.
- Assist in maintaining the cleanliness and organization of the front desk area and lobby.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- Strong interpersonal and communication skills.
- Ability to work flexible hours, including weekends and holidays.
- Basic computer literacy and typing skills.
- High school diploma or equivalent preferred.
- A positive attitude and a genuine desire to help others.
- Ability to stand for extended periods and lift light objects (up to 20 lbs).