Job Description
Join our award-winning team as a Front Desk Agent at the luxurious Grand Plaza Hotel in Charlotte, NC! Be the first point of contact for our discerning guests and deliver exceptional hospitality experiences. We offer competitive compensation, comprehensive benefits, and growth opportunities in a dynamic environment. If you're passionate about service excellence and thrive in a fast-paced setting, apply now to become part of our prestigious team!
Responsibilities
- Provide exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and professionally
- Coordinate with housekeeping and maintenance teams for seamless operations
- Maintain accurate guest records and confidentiality protocols
- Process payments and manage cash drawer procedures
- Act as hotel ambassador, providing local recommendations and assistance
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts, nights, weekends, and holidays
- Strong attention to detail and multitasking abilities
- Basic knowledge of foreign languages is a plus
- Valid North Carolina driver's license (if required for duties)