Job Description
Join our award-winning team as a Front Desk Agent and become the heart of our luxury hotel experience. We're seeking charismatic professionals to deliver exceptional guest service during high-energy weekend shifts in the vibrant city of Houston. As the first point of contact, you'll create memorable arrivals, handle reservations with precision, and resolve inquiries with elegance. This role offers competitive pay, flexible scheduling, and clear pathways to advancement within our renowned hospitality group.
Responsibilities
- Manage guest check-ins/check-outs efficiently using Opera PMS system
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Handle VIP arrivals and special event accommodations
- Resolve guest concerns with proactive problem-solving
- Upsell hotel amenities and local attractions
- Maintain organized front desk documentation
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency with reservation systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Texas hospitality certification preferred
- Weekend availability (Sat-Sun, flexible weekdays)
- Basic knowledge of Houston tourism landscape
- Fluent in English; Spanish a plus