Job Description
Join Oakland's premier boutique hotel as a Front Desk Agent and become the heart of our guest experience! We're seeking charismatic professionals to deliver exceptional service during day, evening, and overnight shifts. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown Oakland location.
Responsibilities
- Check-in/check-out guests with speed and precision while maintaining exceptional service standards
- Manage room reservations, billing inquiries, and guest requests via phone/in-person
- Handle cash/credit card transactions and reconcile daily reports
- Collaborate with housekeeping and maintenance teams to resolve guest issues promptly
- Operate property management systems (Opera/PMS) efficiently
- Uphold safety protocols and emergency procedures during assigned shifts
Qualifications
- Minimum 1 year hospitality or customer service experience required
- Proficiency with PMS systems (Opera preferred)
- Flexible availability including nights, weekends, and holidays
- Exceptional communication and conflict resolution skills
- Valid CA driver's license and reliable transportation
- Ability to stand for 8+ hours and lift 25 lbs