Job Description
Are you a passionate professional looking for a rewarding career in hospitality? We are currently seeking a dedicated Front Desk Agent to join our dynamic team in Oklahoma City. As a key member of our hotel staff, you will be the face of our brand, ensuring our guests have an exceptional experience from the moment they arrive. We offer competitive pay, excellent benefits, and a supportive work environment for our team members.
Responsibilities
- Check guests in and out of the hotel efficiently and accurately.
- Answer incoming phone calls and emails in a professional and courteous manner.
- Handle guest inquiries, complaints, and requests promptly to ensure guest satisfaction.
- Process payments and manage hotel reservations using Property Management Systems (PMS).
- Maintain the cleanliness and organization of the front desk area and lobby.
- Collaborate with housekeeping and maintenance teams to address guest needs.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in a front desk or hospitality role is preferred.
- Excellent verbal and written communication skills.
- Strong computer literacy and ability to learn new software quickly.
- Ability to work flexible hours, including nights, weekends, and holidays.
- A friendly, professional demeanor with a genuine desire to help others.