Job Description
Are you a friendly face looking for a dynamic role in Oklahoma City? Apex Hospitality Group is seeking a dedicated Front Desk Agent to join our growing team. We value personality and potential, offering no prior experience required—just bring your enthusiasm!
In this role, you will be the first point of contact for our guests, ensuring a welcoming atmosphere from the moment they arrive. You will learn the ins and outs of hotel operations through our comprehensive training program. If you are ready to start a career in a fast-paced environment with room for growth, we want to hear from you.
What We Offer:
- Competitive Pay: $15.00 - $18.00 per hour based on experience.
- No Experience Needed: We provide full training and mentorship.
- Flexible Scheduling: Work-life balance is a priority.
- Health Benefits: Medical, Dental, and Vision options available.
- Employee Discounts: Enjoy exclusive rates on stays and dining.
- Career Growth: Clear pathways for advancement within the company.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Process check-ins and check-outs efficiently using property management software.
- Answer incoming phone calls and emails, responding to inquiries professionally.
- Manage room assignments and handle guest requests, such as housekeeping or maintenance issues.
- Maintain a clean and organized front desk area and lobby environment.
- Assist with administrative tasks, including filing, data entry, and mail distribution.
- Resolve guest complaints and issues promptly to ensure a high level of customer satisfaction.
Qualifications
- Must be at least 18 years of age.
- Excellent verbal communication and interpersonal skills.
- Basic computer proficiency and ability to learn new software quickly.
- A professional, neat appearance and demeanor.
- Ability to work a flexible schedule, including weekends and holidays.
- Strong problem-solving skills and a positive attitude.
- Ability to stand for extended periods and lift moderate amounts of luggage (up to 25 lbs).