Job Description
Welcome to The Plaza Hotel Oklahoma City, where luxury meets Southern hospitality. We are seeking a dedicated Front Desk Agent to join our dynamic team. If you have a passion for creating exceptional guest experiences and thrive in a fast-paced environment, we want to meet you.
As the face of our hotel, you will play a crucial role in ensuring every guest feels welcomed, valued, and comfortable from the moment they arrive. We offer a competitive salary, comprehensive benefits, and a vibrant work culture in the heart of downtown Oklahoma City. Join us and elevate your career in the hospitality industry.
What We Offer:
- Competitive hourly wage ($15.00 - $18.00)
- Health, Dental, and Vision Insurance
- Employee Discount on Dining and Amenities
- Opportunities for Career Advancement
Responsibilities
- Greet and welcome guests warmly, checking them in efficiently using our Property Management System (PMS).
- Handle guest inquiries, complaints, and requests with the utmost professionalism and empathy.
- Manage the front desk operations, including answering phones, processing payments, and managing reservations.
- Maintain a clean and organized lobby area, ensuring a welcoming atmosphere for visitors and guests.
- Collaborate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
- Process wake-up calls, mail, and packages promptly.
- Adhere to all hotel policies and safety regulations at all times.
Qualifications
- High school diploma or equivalent; hospitality or customer service experience is preferred.
- Strong verbal communication skills with a friendly and welcoming demeanor.
- Proficiency in Microsoft Office Suite and Property Management Systems (e.g., Opera, StayNTouch).
- Ability to multitask effectively in a busy front office environment.
- Attention to detail and problem-solving abilities.
- Flexibility to work various shifts, including weekends and holidays.