Job Description
Welcome to The Skirvin Hilton Oklahoma City, a historic landmark where luxury meets exceptional hospitality. We are currently seeking a dedicated, charismatic, and professional **Front Desk Agent** to join our elite team. As a premier hotel in the heart of downtown, we pride ourselves on delivering world-class service to every guest who walks through our doors.
In this pivotal role, you will serve as the face of our hotel, ensuring every guest feels welcomed, valued, and understood from the moment they arrive. We are looking for individuals who are passionate about hospitality and eager to contribute to a culture of excellence.
In this pivotal role, you will serve as the face of our hotel, ensuring every guest feels welcomed, valued, and understood from the moment they arrive. We are looking for individuals who are passionate about hospitality and eager to contribute to a culture of excellence.
Responsibilities
- Execute seamless check-in and check-out procedures with a focus on accuracy and guest privacy.
- Manage incoming phone lines and reservations with efficiency, professionalism, and a warm demeanor.
- Address guest inquiries and resolve issues promptly to ensure a memorable and stress-free stay.
- Maintain the lobby and public areas to a pristine standard, ensuring the property reflects our luxury brand image.
- Collaborate closely with housekeeping and maintenance teams to ensure rooms are prepared and ready for arrivals.
- Assist with the daily operations of the front desk, including cash handling and filing.
Qualifications
- High school diploma or GED equivalent required; additional hospitality education is a plus.
- Previous experience in a front desk, reception, or guest services role is preferred.
- Proficiency in Microsoft Office Suite and Property Management Systems (PMS).
- Exceptional interpersonal and communication skills, with the ability to engage guests of all backgrounds.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- A professional appearance and a positive, problem-solving attitude.