Job Description
Are you a dedicated professional with a passion for creating exceptional guest experiences? The Grand Plaza Hotel in the heart of Kansas City is seeking a Full-Time Front Desk Agent to join our elite hospitality team.
We pride ourselves on delivering world-class service in a dynamic and elegant environment. As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their entire stay. If you possess a warm demeanor, strong organizational skills, and a commitment to excellence, we want to meet you.
Join us and enjoy a competitive salary, comprehensive benefits package, and the opportunity to work in one of the most vibrant cities in the Midwest.
Responsibilities
- Check guests in and out efficiently, verifying registration cards and payment methods while maintaining strict confidentiality.
- Answer incoming calls and emails promptly, providing accurate information regarding hotel services, local attractions, and dining options.
- Manage reservations and room assignments to maximize occupancy and guest satisfaction.
- Handle guest inquiries, complaints, and special requests with poise, empathy, and a problem-solving attitude.
- Process payments and reconcile daily financial transactions using the property management system (PMS).
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.
- Uphold and model the hotel's brand standards and service policies at all times.
Qualifications
- High school diploma or GED required; previous hotel or hospitality experience is preferred.
- Excellent verbal communication and interpersonal skills with a focus on customer service.
- Proficiency in computer systems and Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work flexible hours, including weekends, nights, and holidays.
- Strong attention to detail and the ability to multitask in a fast-paced environment.
- Professional appearance and a friendly, welcoming demeanor.
- Ability to lift and move moderate amounts of weight (up to 25 lbs) when assisting with luggage or supplies.