Job Description
Join our award-winning team as a Front Desk Agent at the luxurious Grand Plaza Hotel in Houston! We're seeking a charismatic professional to create unforgettable guest experiences while managing daily front desk operations. This part-time role offers flexible scheduling and competitive compensation in a dynamic hospitality environment.
As the first point of contact, you'll embody our brand's commitment to excellence through exceptional service, meticulous attention to detail, and warm hospitality. Perfect for students or career changers seeking a rewarding part-time position in Houston's vibrant hospitality scene.
Responsibilities
- Check-in/out guests efficiently using property management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold strict security protocols and guest privacy standards
- Execute upselling strategies for room upgrades and amenities
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality/customer service experience preferred
- Proficiency with PMS systems (e.g., Opera, RoomMaster)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Basic knowledge of Houston tourism attractions
- Flexible availability including weekends/holidays
- Valid Texas driver's license (if valet duties assigned)