Job Description
Join our award-winning hospitality team as a Part-Time Front Desk Agent at the heart of Kansas City! We're seeking a charismatic professional to deliver exceptional guest experiences while managing check-in/check-out processes. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and take pride in creating memorable stays for our diverse clientele. Enjoy flexible scheduling and a supportive work culture in downtown's premier luxury hotel.
Responsibilities
- Manage seamless guest check-in/check-out procedures with efficiency and warmth
- Handle reservations, room assignments, and payment processing accurately
- Respond promptly to guest inquiries via phone, email, and in-person
- Coordinate with housekeeping and maintenance teams for guest requests
- Process payments and maintain accurate financial records
- Uphold brand standards through consistent service excellence
- Assist with valet services and luggage handling when needed
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service experience in hospitality
- Proficiency in hotel management systems (e.g., Opera, PMS)
- Exceptional communication and problem-solving abilities
- Strong organizational skills with attention to detail
- Ability to multitask effectively during peak hours
- Flexible availability including evenings, weekends, and holidays
- Basic knowledge of Kansas City attractions and services