Job Description
Join our vibrant hospitality team at Seaside Hotel Long Beach as a Part-Time Front Desk Agent! You'll be the welcoming face of our oceanfront property, delivering exceptional guest experiences while showcasing your passion for service. This flexible role is perfect for students, career changers, or hospitality enthusiasts seeking dynamic part-time work in one of California's most coastal cities. Enjoy competitive pay, complimentary parking, and a supportive team environment where your growth is prioritized.
Responsibilities
- Efficiently check in/out guests using PMS systems while maintaining accuracy
- Manage reservations, billing inquiries, and payment processing
- Resolve guest concerns promptly with empathy and problem-solving skills
- Coordinate housekeeping and maintenance requests seamlessly
- Provide local attraction recommendations and transportation assistance
- Maintain a clean, organized front desk area with professional appearance
- Collaborate with cross-departmental teams for smooth operations
Qualifications
- High school diploma or equivalent; hospitality certification a plus
- 6+ months customer service or front desk experience
- Proficiency in reservation systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution abilities
- Strong attention to detail and multitasking skills
- Flexible availability including weekends/holidays
- Basic computer literacy and cash handling experience
- Positive attitude with genuine service orientation