Job Description
Join our award-winning team at the Grand Hospitality Group as a Front Desk Agent! We're seeking a charismatic and detail-oriented professional to deliver exceptional guest experiences at our premier Charlotte location. This part-time role is perfect for individuals passionate about hospitality and customer service excellence. Enjoy flexible scheduling and a supportive work environment while being part of a team that values growth and recognition.
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Respond to guest inquiries via phone, email, and in-person
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards in cleanliness and presentation
- Handle emergency situations calmly and professionally
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency with hotel software (Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Valid North Carolina driver's license (if required for errands)
- Basic knowledge of local attractions and services
- Ability to stand for extended periods