Job Description
Are you a people person with a passion for hospitality? Grand Horizon Hotels & Resorts is seeking a dedicated and professional Part-Time Front Desk Agent to join our award-winning team in Arlington, Virginia. We pride ourselves on delivering exceptional guest experiences, and we are looking for a dynamic individual to help us maintain our standard of excellence.
In this role, you will be the first point of contact for our guests, setting the tone for their entire stay. If you have excellent communication skills, a positive attitude, and a desire to work in a fast-paced environment, we want to meet you.
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00)
- Flexible scheduling to accommodate your lifestyle
- Employee discounts on hotel stays and dining
- Opportunities for professional growth within the hospitality industry
Responsibilities
- Check guests in and out of the hotel efficiently, verifying reservation details and collecting payments accurately.
- Answer incoming calls and emails promptly, responding to inquiries regarding services, amenities, and local recommendations.
- Handle guest requests and complaints with a high degree of empathy and professionalism to ensure 100% guest satisfaction.
- Assist with front desk operations, including managing the lobby area, welcoming visitors, and maintaining a tidy and welcoming environment.
- Process daily housekeeping and maintenance requests to ensure the property is in pristine condition.
- Utilize hotel management software to update guest profiles and manage reservations.
Qualifications
- High school diploma or equivalent; previous experience in a front desk or hospitality role is preferred but not required.
- Strong verbal communication skills with the ability to interact with guests from diverse backgrounds.
- Proficiency in Microsoft Office Suite and hotel property management systems.
- A friendly, approachable, and professional demeanor with a focus on customer service.
- Ability to work weekends, holidays, and evenings as part of a rotating schedule.
- Ability to stand for extended periods and lift up to 20 lbs when necessary.