Job Description
Join our award-winning team at Grand Hotel Minneapolis, where exceptional hospitality meets urban sophistication! We're seeking dynamic Front Desk Agents to create memorable guest experiences during flexible shifts. This is your opportunity to shine in a fast-paced environment while growing your career in luxury hospitality. Enjoy competitive pay, complimentary meals, and a vibrant downtown location. Apply today to become part of Minneapolis' premier hospitality destination!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize hotel management systems to process payments and guest requests
- Resolve guest concerns promptly and escalate complex issues to management
- Maintain accurate records of guest interactions and daily operations
- Support safety protocols and emergency procedures as needed
Qualifications
- 1+ years hospitality or customer service experience preferred
- Strong communication and interpersonal skills
- Proficiency in hotel management systems (Opera, etc.)
- Ability to work flexible shifts including nights, weekends, and holidays
- Attention to detail and problem-solving abilities
- Basic math and cash handling skills
- High school diploma or equivalent required
- Positive attitude and team-oriented mindset