Job Description
Join our award-winning luxury hotel in the heart of Dallas! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences. As the first point of contact, you'll embody our brand's elegance while managing check-ins, reservations, and special requests. Enjoy competitive pay, comprehensive benefits, and career growth in a vibrant urban setting.
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel software
- Handle reservation inquiries and modify bookings with precision
- Resolve guest concerns promptly and professionally
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and local attractions
- Ensure lobby area remains pristine and welcoming
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic knowledge of Dallas tourism and attractions
- Flexible availability including nights/weekends
- High school diploma or equivalent required