Job Description
Join our award-winning hospitality team at Grand Plaza Hotel in downtown Cleveland! We're seeking passionate Part-Time Front Desk Agents to deliver exceptional guest experiences. As the first point of contact, you'll create memorable moments while managing check-ins, reservations, and concierge services. Enjoy flexible shifts in a luxury environment with competitive pay and growth opportunities. Perfect for students, career changers, and hospitality enthusiasts!
Responsibilities
- Efficiently manage guest check-ins/check-outs using Opera property management system
- Handle reservation inquiries and modifications with precision
- Address guest concerns and resolve issues promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Provide local area recommendations and concierge services
- Uphold brand standards through exceptional service delivery
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality/customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with hotel management systems
- Ability to multitask in fast-paced environments
- Basic knowledge of Cleveland attractions and services
- Flexible availability including weekends/holidays
- Positive attitude and professional appearance