Job Description
Welcome to Horizon Hospitality Group, where we value your potential! We are currently seeking a welcoming and organized Front Desk Agent to join our dynamic team in Mesa, Arizona. If you are looking for a role that offers weekly pay and does not require prior experience, this is the perfect opportunity for you. We pride ourselves on providing a supportive environment where you can grow your career in the hospitality industry.
As the first point of contact for our guests, you will play a crucial role in creating memorable experiences. We offer a comprehensive benefits package, including competitive hourly wages, paid time off, and a positive work culture.
Responsibilities
- Guest Relations: Greets guests warmly and professionally upon arrival, ensuring a positive first impression and answering any initial inquiries.
- Check-in/Check-out: Manages the front desk operations, including processing reservations, check-ins, and check-outs efficiently using our property management system.
- Communication: Answers incoming calls, routes messages, and manages correspondence with accuracy and courtesy.
- Administrative Support: Handles mail and package deliveries, assists with data entry, and maintains accurate guest records.
- Facility Maintenance: Monitors the cleanliness and organization of the front lobby, reception area, and common spaces to ensure a welcoming atmosphere.
- Problem Solving: Addresses guest concerns promptly and escalates complex issues to the management team when necessary.
Qualifications
- Age Requirement: Must be at least 18 years of age.
- Communication: Excellent verbal communication and interpersonal skills with a friendly and approachable demeanor.
- Experience: No prior experience required; we provide comprehensive on-the-job training.
- Skills: Basic computer literacy (typing and navigating Windows/macOS) is preferred.
- Work Ethic: Ability to multitask, remain calm under pressure, and work effectively in a fast-paced environment.
- Availability: Flexible availability, including weekends and holidays.