Job Description
Join our dynamic team at Grand Hospitality Philadelphia as a Front Desk Agent! We're seeking charismatic individuals to deliver exceptional guest experiences during flexible shifts. Perfect for students and professionals seeking part-time work in the heart of Philadelphia's vibrant hospitality scene. Enjoy competitive pay, complimentary meals, and opportunities for career growth in a luxury environment.
Responsibilities
- Efficiently check-in/check-out guests while maintaining accurate reservation records
- Manage phone inquiries and provide local attraction recommendations
- Process payments and reconcile daily transactions
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through exceptional service and cleanliness protocols
- Utilize property management software for seamless operations
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience
- Proficiency in Opera or similar hotel management systems
- Exceptional communication and conflict resolution skills
- Flexible availability including nights, weekends, and holidays
- Basic math and cash handling abilities
- Valid PA Food Handler's Certificate (or willingness to obtain)