Job Description
Join our award-winning team at Minneapolis Grand Hotel, where exceptional service meets Midwestern charm! We're seeking a charismatic Part-Time Front Desk Agent to be the welcoming face of our luxury downtown property. This role offers flexible scheduling, competitive compensation, and growth opportunities in the heart of Minnesota's vibrant hospitality scene. Perfect for students, career-changers, or experienced hospitality professionals seeking part-time work. Enjoy complimentary hotel stays, employee discounts, and a supportive culture that values your contributions.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Manage reservations, room assignments, and billing inquiries with precision
- Operate hotel management software (Opera) and POS systems
- Coordinate with housekeeping and maintenance teams for guest requests
- Handle guest complaints and resolve issues with empathy and efficiency
- Process payments and maintain accurate cash handling procedures
- Uphold brand standards through meticulous attention to detail
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service experience in hospitality or retail
- Proficiency in hotel management systems and Microsoft Office
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Flexible availability including evenings, weekends, and holidays
- Valid Minnesota driver's license (if required for shuttle duties)
- Basic knowledge of Minneapolis attractions and transportation