Job Description
Join our award-winning hospitality team at Grand Plaza Hotel, where exceptional service meets modern luxury! We're seeking charismatic Front Desk Agents to create memorable experiences for our discerning guests. Located in vibrant Kansas City, our hotel offers a dynamic work environment with competitive compensation and growth opportunities. If you thrive in fast-paced settings and possess a passion for exceeding guest expectations, apply today to become part of our legacy of excellence.
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and warmth
- Manage reservations and optimize room assignments using Opera PMS
- Handle guest inquiries and resolve issues with proactive problem-solving
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for flawless operations
- Execute upselling strategies to enhance guest experiences and revenue
- Maintain a clean, organized front desk area
Qualifications
- 1+ years hospitality or customer service experience required
- Proficiency in reservation systems and basic office software
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively in high-pressure situations
- Professional appearance and positive demeanor
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent; hospitality certification preferred