Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Plaza Hotel Charlotte! We're seeking enthusiastic, customer-focused individuals to create memorable experiences for our guests. This part-time position offers flexible scheduling and an opportunity to grow your career in the luxury hospitality industry. No prior experience required – we provide comprehensive training!
Our ideal candidate thrives in fast-paced environments and possesses a passion for exceptional service. Enjoy competitive pay, employee discounts, and a supportive team culture. Located in the heart of Uptown Charlotte, you'll be at the center of the city's vibrant energy.
Responsibilities
- Provide warm, professional guest check-in/check-out experiences
- Manage reservation systems and room assignments accurately
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards for cleanliness and safety protocols
- Assist with luggage and concierge services as needed
Qualifications
- High school diploma or equivalent (GED)
- Excellent verbal communication skills
- Basic computer proficiency (MS Office, reservation systems)
- Strong problem-solving abilities
- Ability to multitask in high-pressure situations
- Flexible availability including weekends/holidays
- No prior experience required – training provided
- Positive attitude and customer-first mindset