Job Description
Join our award-winning team at Grand Hyatt Charlotte and kickstart your hospitality career! We're seeking energetic Guest Service Representatives to create unforgettable experiences for our guests. No prior experience required—comprehensive training provided. Enjoy flexible shifts, competitive pay, and a vibrant work environment in Uptown Charlotte. Be the first smile guests see and the last memory they take home!
Responsibilities
- Deliver exceptional customer service at the front desk and throughout the hotel
- Manage guest check-in/check-out processes efficiently
- Handle guest inquiries and resolve concerns promptly
- Operate hotel reservation systems and maintain accurate records
- Collaborate with housekeeping and maintenance teams
- Process payments and manage cash handling procedures
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Ability to work flexible shifts including weekends/holidays
- Basic computer literacy
- Positive attitude and customer-focused mindset
- No prior experience required—training provided
- Ability to stand/walk for extended periods