Job Description
Join our award-winning hospitality team as a Front Desk Agent in the heart of Charlotte! We're seeking friendly, energetic individuals to create memorable guest experiences at our boutique hotel. No prior experience required—comprehensive training provided. Perfect for students, career-changers, or those seeking flexible hours. Enjoy competitive pay, free parking, and a dynamic work environment in one of North Carolina's most vibrant cities.
Responsibilities
- Warmly greet and check-in/check-out guests with exceptional customer service
- Manage reservations and room assignments using our property management system
- Handle guest inquiries, requests, and resolve issues promptly
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams for seamless operations
- Maintain a clean, organized front desk area
- Assist with basic administrative tasks as needed
Qualifications
- No experience required—enthusiasm to learn is essential!
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to multitask in a fast-paced environment
- Professional appearance and positive attitude
- Reliable transportation and punctuality
- Must be available evenings, weekends, and holidays
- High school diploma or equivalent (preferred)