Job Description
Join our award-winning team as a Front Desk Agent at Grand Hospitality Group's flagship Philadelphia location! We're seeking energetic, customer-focused individuals to create memorable first impressions for our international guests. No prior experience is required – we provide comprehensive training to ensure your success in this dynamic hospitality role.
As a vital member of our guest experience team, you'll handle check-in/check-out procedures, manage reservations, and resolve inquiries with professionalism and warmth. This part-time position offers flexible scheduling including evenings, weekends, and holidays – perfect for students or career changers.
Responsibilities
- Efficiently manage guest registration and departure processes using our property management system
- Process payments and maintain accurate financial records
- Respond promptly to guest inquiries and resolve service issues
- Coordinate with housekeeping and maintenance teams for seamless operations
- Assist with valet services and concierge requests
- Uphold brand standards through consistent service excellence
- Participate in daily team briefings and training sessions
Qualifications
- High school diploma or equivalent (no experience required)
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Basic computer proficiency (training provided)
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Flexible availability including weekends and holidays
- Valid Pennsylvania driver's license (for valet duties)