Job Description
Join our award-winning team at Grand Hotel Nashville, where luxury meets Southern hospitality! We're seeking a passionate Front Desk Agent to create unforgettable guest experiences. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, reservations, and guest inquiries. Enjoy a vibrant work environment in downtown Nashville with competitive pay, flexible scheduling, and growth opportunities in the hospitality industry. Perfect for students and professionals seeking part-time work in Music City!
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management software
- Handle reservation inquiries, modifications, and confirmations with precision
- Resolve guest concerns promptly and professionally, exceeding service expectations
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping, maintenance, and valet departments for seamless operations
- Provide local recommendations and assistance to enhance guest experiences
- Maintain a clean, organized, and welcoming front desk environment
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or hotel front desk experience
- Exceptional communication and interpersonal skills
- Proficiency in Opera, Fidelio, or similar hotel management systems
- Strong problem-solving abilities and attention to detail
- Ability to multitask effectively during peak hours
- Flexible availability including nights, weekends, and holidays
- Basic computer literacy and cash handling experience