Job Description
Join our award-winning team at the Grand Detroit Hotel as a Part-Time Front Desk Agent! We're seeking charismatic individuals to deliver exceptional guest experiences in the heart of downtown Detroit. This role is perfect for students, hospitality professionals, and career changers seeking flexible hours in a luxury environment. Enjoy competitive pay, complimentary hotel stays, and opportunities for career advancement in one of Michigan's premier hospitality destinations.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns with empathy and professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Promote hotel amenities and local attractions
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- Previous hotel or customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with reservation systems (Opera, Fidelio)
- Ability to work flexible shifts including nights/weekends
- Valid Michigan driver's license (if required for local errands)
- Basic math and cash handling skills
- Professional appearance and demeanor