Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in Oklahoma City! We're seeking energetic professionals to deliver exceptional guest experiences while managing front desk operations. Enjoy competitive pay, flexible shift scheduling, and a vibrant work culture where your hospitality skills shine. This part-time role is perfect for students or professionals seeking work-life balance.
Responsibilities
- Check-in/out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries and resolve issues with professionalism and empathy
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize property management systems (e.g., Opera, Marriott) for daily operations
- Uphold brand standards through exceptional service delivery
- Assist with emergency procedures and safety protocols
Qualifications
- High school diploma or equivalent required
- 6+ months front desk or customer service experience preferred
- Proficiency in property management software and Microsoft Office
- Strong communication and conflict resolution skills
- Ability to work flexible shifts (evenings, weekends, holidays)
- Basic math and cash handling abilities
- Positive attitude and problem-solving mindset
- Valid driver's license (for errands if needed)