Job Description
Join our award-winning team at Grand Columbus Hospitality as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences at our downtown Columbus location. This immediate hire opportunity offers competitive pay, comprehensive training, and career growth in the thriving hospitality industry. If you're passionate about creating memorable stays and thrive in fast-paced environments, apply today!
Responsibilities
- Check in/out guests efficiently using property management systems
- Manage reservations and room assignments with precision
- Respond to guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel services and amenities
- Maintain a clean and organized front desk area
Qualifications
- Previous front desk or hospitality experience preferred
- Proficiency with reservation systems (e.g., Opera, PMS)
- Exceptional communication and customer service skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Flexible availability including nights/weekends
- Basic computer literacy