Job Description
Are you a people person ready to kickstart your hospitality career? Join our dynamic team as a Front Desk Agent at Grand Hospitality Group in Washington, Virginia! No experience required – we provide comprehensive training to ensure your success. This part-time position offers flexible scheduling and an opportunity to shine in customer service while building transferable skills in a premium environment. Enjoy competitive pay, employee discounts, and a supportive culture that values growth and recognition.
Responsibilities
- Deliver exceptional guest experiences through warm check-in/check-out procedures
- Manage reservations, room assignments, and payment processing
- Address guest inquiries promptly and resolve issues with professionalism
- Maintain accurate records of guest communications and room status
- Collaborate with housekeeping and maintenance teams to ensure operational excellence
- Uphold brand standards through consistent service delivery
- Assist with basic administrative tasks including phone handling and data entry
Qualifications
- No prior experience required – we train motivated candidates
- High school diploma or equivalent preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with willingness to learn hotel systems
- Punctuality and reliability with flexible availability
- Positive attitude and problem-solving mindset
- Attention to detail and organizational abilities