Job Description
Join our award-winning team in the heart of Philadelphia! Grand Hospitality Group is seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences at our downtown boutique hotel. No prior experience required – we provide comprehensive training for motivated individuals passionate about hospitality. This part-time role offers flexible scheduling, competitive pay, and opportunities for career growth in the luxury travel industry.
Responsibilities
- Provide warm, professional check-in/check-out services for hotel guests
- Manage reservations, room assignments, and guest inquiries
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Utilize hotel management software efficiently
- Resolve guest concerns promptly and diplomatically
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- No prior hospitality experience necessary
- Exceptional communication and interpersonal skills
- Strong attention to detail and problem-solving abilities
- Basic computer literacy and comfort with technology
- Ability to stand for extended periods and lift up to 25 lbs
- Flexible availability including weekends and holidays
- Positive attitude and commitment to guest satisfaction