Job Description
Join our award-winning hospitality team at Grand Plaza Hotel, where exceptional service meets modern luxury. We're seeking charismatic Front Desk Agents to create memorable guest experiences in the heart of Columbus. As the first point of contact, you'll embody our commitment to excellence while handling check-ins, managing reservations, and solving guest inquiries with grace. This part-time role offers flexible scheduling and opportunities for career growth in the thriving hospitality industry.
Responsibilities
- Efficiently manage guest check-in/check-out processes using PMS systems
- Handle reservation inquiries, modifications, and confirmations
- Resolve guest complaints and escalate complex issues to management
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Provide local area recommendations and information
- Maintain a clean, organized front desk environment
Qualifications
- High school diploma or equivalent required
- 6+ months hospitality or customer service experience
- Proficiency with hotel management software (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of reservation systems
- Flexible availability including nights, weekends, and holidays