Job Description
Are you the face of our brand? Sacramento Grand Hotel is seeking a dedicated and detail-oriented Part-Time Front Desk Agent to join our exceptional hospitality team. We pride ourselves on providing world-class service to our guests, and we are looking for someone who embodies our core values of warmth, professionalism, and efficiency.
As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their entire stay. If you thrive in a fast-paced environment and enjoy creating memorable guest experiences, we want to meet you.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Flexible Scheduling: Part-time hours designed to fit your lifestyle.
- Growth Opportunities: Pathways for career advancement within the hospitality industry.
Responsibilities
- Greets guests warmly upon arrival and departure, ensuring a welcoming atmosphere.
- Manages the check-in and check-out process efficiently, verifying payment methods and collecting necessary documentation.
- Answers incoming calls and directs inquiries to the appropriate department or staff member.
- Assists guests with requests, including room service, restaurant reservations, and local recommendations.
- Maintains accurate records of guest information, reservations, and daily activities using the Property Management System (PMS).
- Resolves guest complaints and concerns with patience and professionalism to ensure guest satisfaction.
- Ensures the lobby area and front desk are clean, organized, and presentable at all times.
Qualifications
- Previous experience in front desk operations or hospitality is preferred but not required.
- Strong interpersonal and communication skills with a friendly demeanor.
- Proficiency in Microsoft Office Suite and hotel management software.
- Ability to work flexible shifts, including weekends, evenings, and holidays.
- High school diploma or equivalent is required.
- Basic knowledge of travel and tourism is a plus.