Job Description
Join our dynamic team as a Front Desk Agent at our premier Austin hotel! This part-time role offers flexible shift work in a fast-paced environment where you'll be the first point of contact for our guests. Enjoy competitive pay, complimentary meals, and opportunities for career growth in the hospitality industry. Perfect for students and professionals seeking evening/weekend schedules. Apply now to become part of our award-winning service culture!
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries using PMS software
- Handle guest requests for amenities, transportation, and local recommendations
- Maintain accurate records of guest feedback and incident reports
- Collaborate with housekeeping and maintenance teams to resolve service issues
- Process payments and manage cash drawer with meticulous attention to detail
- Uphold brand standards through consistent cleanliness and professional appearance
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 6+ months customer service or front desk experience
- Proficiency with Opera, Cloudbeds, or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong multitasking abilities in high-pressure situations
- Basic knowledge of Austin attractions and transportation options
- Valid Texas driver's license (if required for shuttle duties)