Job Description
Join our award-winning hospitality team at Grand Horizon Hotel in Phoenix, AZ! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences during part-time shifts. As the first point of contact, you'll create memorable stays while managing check-ins, reservations, and guest inquiries with professionalism and warmth. Enjoy flexible scheduling, competitive pay, and opportunities for career growth in the heart of Arizona's vibrant tourism scene. Perfect for students or professionals seeking work-life balance!
Responsibilities
- Efficiently manage guest check-ins/check-outs using hotel management software
- Handle reservation inquiries and modify bookings with accuracy
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments, manage cash floats, and maintain financial records
- Collaborate with housekeeping and maintenance teams for seamless operations
- Promote hotel amenities and local attractions to enhance guest experiences
- Maintain a clean, organized front desk area at all times
Qualifications
- Previous front desk or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Proficiency with reservation systems (e.g., Opera, Delphi)
- Basic math skills for cash handling
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required
- Valid Arizona driver's license (if required for errands)