Job Description
Join our award-winning team at Grand Plaza Hotel, where exceptional hospitality meets vibrant Oklahoma City culture. We're seeking a dynamic Front Desk Agent to create memorable guest experiences while supporting our luxury hotel operations. This part-time role offers flexible scheduling and opportunities for career growth in the heart of the city's thriving hospitality district. If you're passionate about service excellence and thrive in fast-paced environments, we want to meet you!
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve service concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through consistent service delivery
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- 1+ years hotel or customer service experience preferred
- Proficiency in Opera or similar PMS systems
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Basic knowledge of local attractions and events
- Flexible availability including weekends and holidays
- Valid Oklahoma hospitality certification a plus