Job Description
Join our award-winning luxury hotel in the heart of Fort Worth! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences in a fast-paced environment. As the first point of contact, you'll embody our brand's commitment to excellence while handling check-ins, managing reservations, and resolving inquiries with professionalism. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in one of Texas' most vibrant cities.
Responsibilities
- Manage seamless guest check-in/check-out processes using PMS systems
- Handle reservation modifications and inquiries with precision
- Resolve guest concerns promptly and escalate complex issues appropriately
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Assist with concierge services and local recommendations
- Maintain a clean, organized front desk area
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera, Fidelio, or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Basic mathematical aptitude for financial transactions
- Flexible availability including nights, weekends, and holidays
- Texas Food Handler/Seller certification preferred