Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Plaza Hotel! We're seeking enthusiastic, customer-focused individuals with no prior experience to create memorable guest experiences. If you're passionate about service, have a positive attitude, and want to grow your career in Atlanta's vibrant hospitality scene, this is your perfect starting point. Enjoy comprehensive training, competitive pay, and a supportive team environment.
Responsibilities
- Warmly welcome and check-in/check-out guests with efficiency and professionalism
- Manage reservations, room assignments, and guest inquiries via phone/in-person
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Utilize hotel management software for daily operations
- Handle guest complaints with empathy and resolve promptly
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent (no experience required)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficient with basic computer applications
- Punctual, reliable, and guest-focused mindset
- Ability to work flexible shifts including weekends/holidays
- Positive attitude and willingness to learn
- Valid work authorization in the US