Job Description
Join the vibrant team at Grand Atlanta Hotel and become the heart of our guest experience! We're seeking enthusiastic Front Desk Agents to deliver exceptional service to international and domestic travelers. This part-time role offers flexible scheduling while allowing you to showcase your hospitality expertise in one of America's most dynamic cities. Enjoy competitive pay, complimentary meals, and opportunities for career growth within our luxury hotel chain. If you thrive in fast-paced environments and possess a passion for creating memorable guest moments, we want to meet you!
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations, billing inquiries, and payment processing
- Resolve guest complaints with professionalism and empathy
- Coordinate with housekeeping, concierge, and maintenance teams
- Provide local recommendations and assist with transportation requests
- Maintain accurate guest records and security protocols
- Process mail/packages and manage lost-and-found items
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Georgia driver's license (if required for shuttle duties)
- Fluency in English; Spanish proficiency highly valued
- Flexible availability including weekends and holidays
- Professional appearance and positive attitude