Job Description
Join our award-winning team at the luxurious Grand Plaza Hotel in Oklahoma City! We're seeking passionate individuals to deliver exceptional guest experiences as part of our front desk operations. This part-time position offers flexible scheduling while allowing you to develop valuable hospitality skills in a dynamic environment. Enjoy competitive pay, employee discounts, and opportunities for career advancement within our growing portfolio of premium properties.
Responsibilities
- Check in/out guests efficiently while maintaining warm, professional demeanor
- Manage reservations and room assignments using property management systems
- Handle guest inquiries, complaints, and requests with prompt resolution
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest needs
- Perform nightly audits and report discrepancies
- Uphold brand standards through consistent service delivery
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service or front desk experience
- Proficiency with hotel management software (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic mathematical aptitude for financial transactions
- Flexible availability including weekends, evenings, and holidays
- Valid driver's license and reliable transportation