Job Description
Join our award-winning team at Grand Hotel Detroit as a Part-Time Front Desk Agent! We're seeking charismatic professionals to create unforgettable guest experiences in the heart of downtown. This flexible role offers a dynamic environment where your hospitality skills shine while supporting our luxury hotel operations.
Responsibilities
- Provide exceptional guest check-in/check-out services with warm professionalism
- Manage room reservations, billing inquiries, and guest requests efficiently
- Maintain accurate guest records and room status updates in property management systems
- Coordinate with housekeeping and maintenance teams for seamless operations
- Resolve guest concerns promptly and escalate complex issues appropriately
- Process payments and manage cash drawer with precision
- Support hotel marketing initiatives by promoting amenities and local attractions
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (e.g., Opera, Delphi)
- Exceptional communication and problem-solving abilities
- Ability to multitask in a fast-paced environment
- Valid Michigan driver's license preferred
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Detroit tourism and attractions
- High school diploma or equivalent required